Refund policy

Cancellation, Return & Refund Policy

No Cancellation, Return or Refund

Once an order is placed and payment is successfully completed, it cannot be cancelled, returned, or refunded, as our baby products are non-returnable for safety and hygiene reasons.

Damaged or Incorrect Product

We take great care while packing every order. In the rare event that you receive a wrong, damaged, or defective product, please contact our customer support team at thooliofficial@gmail.com within 24 hours of delivery.

To help us resolve the issue quickly, customers are requested to record an opening/unboxing video of the package immediately upon receiving the order. Please ensure that the package, shipping label, and product are clearly visible in the video.

After reviewing the issue, our support team will assist with an appropriate resolution.

Payment Failure / Duplicate Payment

If your payment is deducted but the order is not successfully placed, the amount will be handled according to the payment gateway/bank's transaction process. If a refund is applicable for a failed transaction, it will be processed to the original payment method as per the applicable payment gateway/bank timeline.