Shipping policy

1. Processing Time

Orders are processed and shipped within 1–3 business days, excluding weekends and public holidays, after the payment has been successfully received.

2. Shipping Carrier

We primarily use ST Courier for domestic shipments.

3. Estimated Delivery Time

Orders are typically delivered within 3–5 business days after dispatch. Delivery times may vary depending on the destination, courier service, weather conditions, and other unforeseen circumstances.

4. Delivery Delays

While we make every effort to deliver your order within the estimated timeframe, occasional delays may occur due to circumstances beyond our control, including courier delays, weather conditions, or operational issues.

5. Order Tracking

Once your order has been shipped, tracking details will be shared with you, where available, so you can track your shipment.

6. Delivery Address

Please ensure that the shipping address and contact details provided during checkout are accurate and complete. Thooli will not be responsible for delays or failed delivery resulting from incorrect or incomplete address information.

7. Delivery Timeline

The overall delivery time is generally 3–8 business days, including processing and shipping time.

Note: Delivery timelines are estimates and may vary depending on the delivery location and courier service.